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      JPCohen Enterprises & JPCohen Publishing

    Information and Policies


Contents:
Ordering Information
Payment Methods
Price Matching
$10.00 First Time Buyer Offer
Shipping Prices & Policy
Return Policy

Ordering Information:
We encourage everyone to order online, but can order by phone and talk to a real person 10am to 6pm M-F EST (1pm to 7pm EST) at 804.303.8752. Please have complete stock numbers and payment info ready when calling.  Sorry, no technical help available on this line.
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Payment Methods:
We accept Master Card, Visa, Discover, American Express, PayPal and eChecks. We do not charge your credit card until your order is ready to ship.
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Price Matching:
JPCohen Enterprises will price match any legitimate online competitors price.

All you have to do is:
On the comments section of the online order form you need to put the competitors name, the item(s) in question, and link address to their website so we can verify the price(s). We will adjust the price(s) on your final invoice based on the criteria below.

Criteria:
Certain eligibility rules do apply to receive advantage of the JPCohen Enterprises price matching policy.

Competitors must be a U.S. authorized retailer doing business on the Internet, (Internet auction sites such as eBay or eBay stores do not count) and they must have the identical item in stock.

Offer does not apply to: special orders, rebates, samples, one-of-a-kind, limited or bulk quantity items, bonus or special offers, clearances, closeouts, eBay, or typographical errors. We reserve the right to limit quantities.

Offer applies only to new identical products.

Once we have verified that the competitor's web site conforms to the above eligibility rules, JPCohen Enterprises will make adjustments on your final invoice and ship your order out. You will only be notified if we find any discrepancies.

Please note: Price matching is only valid on new orders only. This offer is not retroactive on orders already received, but if you do find a lower price within 7 days of placing your order, we will honor that price.
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$10.00 First Time Buyer Offer:
We are offering all first time buyers $10.00 off of their next order with us. Why are we doing this? It's simple; we want your repeat business. We know that once you shop here, you won't want to shop anywhere else. Your $10.00 discount coupon will automatically be emailed to you after you place your first order. Your first order would be considered your qualifying order.

There are only a few things that we ask:

  1. Your initial order (qualifying order) must total at least $25.00 before S/H of shippable product to qualify for this offer.
  2. Then re-order from us at any time within the next 2 months and spend at least $75.00 before S/H of shippable product.
  3. When placing your second order, make sure to enter the coupon code that was emailed to you in the coupon box on the order form. If you meet the above conditions, your $10.00 discount will then be deducted from your total.
  4. Only one coupon per household will be given.
  5. Pre-orders, back orders and gift certificates will not qualify as your first order.
  6. You must set up an account when placing your qualifying order and be logged in when placing your second order. (This is so we can confirm your eligibility.)

That's it. It's that simple to get your $10.00 First Time Buyer Discount Coupon. It pays to shop at JPCohen Enterprises.
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Our Shipping Prices & Policy, Continental USA:
Our shipping policy is simple. We charge a flat *$7.99 per order for S/H in the continental USA to any valid street address (Our choice of carrier and service).  You may choose FedEx Ground at a flat rate of $10.99 per order.  If choosing either of these methods, make sure you're shipping address is a valid street address and not a P.O. Box.  If your shipping address is a P.O. Box, you must choose USPS Priority Mail.  You will be charged the actual cost plus $3.00 plus insurance.  Insurance will be added at the rate of $2.00 up to the first $100.00 of your order and $2.00 per additional $100.00 up to the total value of your order.  *Some items may require extra shipping and will be noted on the item page.
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Shipping Deposits
Excluding flat rate shipping, a shipping and handling deposit will be added to your order and the excess will be refunded at time of shipment. If the actual shipping and handling exceeds your deposit you will be notified by email before shipping your order.

  • FedEx Next Day Air - Actual Shipping Charges (40% S/H Deposit Added*)
  • FedEx 2nd Day Air - Actual Shipping Charges (30% Shipping Deposit Added*)
  • FedEx 2nd Day Air (AK/HI) Actual Shipping Charges (35% Shipping Deposit Added*)
  • FedEx 3 Day - Actual Shipping Charges (20% Shipping Deposit Added*)
  • USPS Priority Mail  - Actual Shipping Charges + $3.00 (20% Shipping Deposit Added*)
  • FedEx Int. Economy - Actual Shipping Charges (50% Shipping Deposit Added*)
  • FedEx Int. Economy (PR) Actual Shipping Charges (35% Shipping Deposit Added*)
  • USPS Global Priority Mail - Actual Shipping Charges + $3.00 (30% Shipping Deposit Added*)

Please note that choosing expedited shipping will not speed up the processing time of your order, only the shipment transit time once it leaves our warehouse.
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Canada, Mexico, APO/FPO, Hawaii, Alaska & All Other Foreign Shipping Terms
We ship internationally on a daily basis. International orders are always welcome at JPCohen Enterprises. JPCohen Enterprises has built up a large, loyal, world wide customer base, based on our ability to bring service and satisfaction to the International shoppers around the globe. Please read our International shipping policies below. All shipping charges, duties and taxes (if any), are the sole responsibility of the recipient and not JPCohen Enterprises. Any refused shipments that get returned to JPCohen Enterprises. will be billed for all of these fees going and coming. All shipments will be insured!  JPCohen Enterprises does not offer surface mail as a shipping option.  Please do not ask us to put down a lesser order value or mark as a gift on any custom forms.
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Orders Shipping to Canada
Your choices at checkout will be USPS Global Priority Mail or FedEx International Economy.

  • If choosing USPS Global Priority Mail you will be charged the actual shipping charges plus $3.00 for this services.  Insurance will be added at the rate of $2.00 up to the first $100.00 and an additional $2.00 per additional $100.00 up to the total value of the order.  Example:  A $250.00 order will be charge $6.00 for insurance. 
  • If choosing FedEx International Economy you will be charged the actual published rates and nothing additional.

Orders Shipping to Mexico
FedEx International is the only shipping option available to Mexico.  You will be charged the actual published rates and nothing additional.
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Orders Shipping to an APO/FPO, AE, AA or AP Address
These orders will be shipped by USPS Priority Mail.  You will be charged actual shipping charges plus $3.00 for this service.  Insurance will be added at the rate of $2.00 up to the first $100.00 and an additional $2.00 per additional $100.00 up to the total value of the order.  Example:  A $250.00 order will be charge $6.00 for insurance.
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Orders Shipping to Hawaii or Alaska
Your choices at checkout will be USPS Priority Mail or FedEx 2nd Day Air.

  • If choosing USPS you will be charged the actual shipping charges plus $3.00 for this services.  Insurance will be added at the rate of $2.00 up to the first $100.00 and an additional $2.00 per additional $100.00 up to the total value of the order.  Example:  A $250.00 order will be charge $6.00 for insurance. 
  • If choosing FedEx 2nd Day Air you will be charged the actual published rates and nothing additional.

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Orders Shipping to Puerto Rico
Your choices at checkout will be USPS Priority Mail or FedEx International Economy.

  • If choosing USPS Priority Mail you will be charged the actual shipping charges plus $3.00 for this services.  Insurance will be added at the rate of $2.00 up to the first $100.00 and an additional $2.00 per additional $100.00 up to the total value of the order.  Example:  A $250.00 order will be charge $6.00 for insurance. 
  • If choosing FedEx International Economy you will be charged the actual published rates and nothing additional.

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Orders Shipping to All Other Foreign Countries
Your choices at checkout will be USPS Global Priority Mail or FedEx International Economy.

  • If choosing USPS Global Priority Mail you will be charged the actual shipping charges plus $3.00 for this services.  Insurance will be added at the rate of $2.00 up to the first $100.00 and an additional $2.00 per additional $100.00 up to the total value of the order.  Example:  A $250.00 order will be charge $6.00 for insurance. 
  • If choosing FedEx International Economy you will be charged the actual published rates and nothing additional.

All shipping charges, duties and taxes (if any), are the sole responsibility of the recipient. (Any refused shipments that get returned to JPCohen Enterprises will be billed for all these fees going and coming plus a 15% restocking fee.)  All shipments will be insured!  Internet Trains does not offer surface mail as a shipping option.  Please do not ask us to put down a lesser order value or mark as a gift on any custom forms.

Please note: Some oversize packages cannot be shipped by the US Postal Service regardless of the country going to and must be shipped by FedEx. All shipping charges, duties, taxes and brokerage fees (if any), are sole responsibility of the recipient. Minimum S/H on any order will be $10.99.

Some Air Packages can get expensive to ship, please visit the following websites to get an estimate of International shipping charges, please keep in mind the size and weights of your package(s):

United States Postal Service Rate Calculator
UPS Rate Calculator

Our originating Zip Code is 23150, Sandston VA.
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Internet Model Trains Return Policy:
Returns will only be accepted within the first 15 days of the receipt of merchandise with an approved RMA number. (Returns will NOT be accepted without an authorized RMA number.) All returns will be subject to a 15% restocking fee. Returns exchanged for new merchandise or a store credit will not be charged a restocking fee. S/H is not refundable. All returns must be in the original package in original condition and must include all the original manuals and paperwork, etc. No exceptions please. You may request a Return Merchandise Authorization (RMA) number from us. This number must be printed on your shipping label and you must include a copy of your original order with your return. You can do this by e-mailing us at and requesting a RMA number. The customer is responsible for all shipping charges on returns. We cannot accept any postage dues, COD's and no shipping credits will be issued. Please pack the merchandise safely so it reaches us in the same condition it reached you. Upon receiving your AUTHORIZED return, your account will be credited back the purchase price minus the restocking fee if applicable. S/H will not be refunded. If you need warranty work or a replacement, please contact the manufacturer. We will gladly help you get contact information. If you still have any questions regarding returns, please feel free to contact us at or (804) 303-8752 M-F 10-E PST.
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Special order items are not returnable unless defective.

Defective Items
We will accept defective item returns within 15 days of delivery for an exchange or replacement (same terms and conditions as above apply), or you can send it back to the manufacturer for repair or replacement. All items that quit working after 15 days of delivery will be considered under warranty and must be returned to the manufacturer for replacement or repair.
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Train Set Return Policy
We have very, very few problems with train sets not working upon delivery. The train sets we sell are from very reputable and well known manufacturers and are brand new in factory sealed packaging. All train sets come with the manufacturers warranty. Unfortunately there are some people out there who just want a train set for the holidays or that special occasion and then want to return it afterwards for a refund with no intention of ever keeping it, so we have had to implement the following train set return policy.

Any train sets purchased at JPCohen Enterprises that arrives to you defective can be returned with an approved RMA number and will only be exchanged for the same identical set, no credits towards other merchandise or refunds will be allowed. Train sets can only be returned to us within 15 days of date of purchase if defective with an approved RMA. After 15 days, all train sets must be returned to the manufacturer for repair or replacements. Your train set manufacturers warranty will be included in the train set.

The only exception to this above policy will be for a train set that is un-opened, un-used and in brand new sellable condition. JPCohen Enterprises will accept a train set back in the above condition for exchange or store credit only with an approved RMA number within 15 days of purchase, and only if brand new, un-opened and un-used with the original shrink-wrap still intact on the package and no gummed seals have been broken. (These rules can be adjusted at our discretion. It is our goal to maintain the highest customer satisfactions rating.)

All shipping fees on any return will be the responsibility of the customer.

You must write your RMA# on the shipping label and enclose a copy of your original invoice with your return.

Return merchandise only with authorized RMA number to:

JPCohen Publishing Returns
5718 Linda Rd.
Sandston, VA 23150

Returns cannot be accepted without an authorized RMA#.
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Prices & Typographical Errors
In the event a product is listed at an incorrect price, with incorrect information due to typographical error or error in pricing, coupon or gift certificate errors or misuse and abuse or incorrect product information received from our suppliers, we shall have the right to refuse or cancel any orders placed under these conditions. We shall have the right to refuse or cancel any such orders and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We reserve the right to refuse any order. Prices and policies are subject to change without prior notice.
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Last updated

July 26, 2012 08:52 PM

 
 

 

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Richmond Virtual Village (rvv.com) logo  The Richmond Virtual Village is a web site by JPCohen. Copyright jpcohen publishing & jpcohen enterprises.
All other copyrights are that of their owners and we stake no claims to them.  Contact me at joe.cohen@rvv.com